CASE 02 2026

An interactive aisle that drove Smart Home self-selection

Dimming Experience Center · big-box aisle

Client
Lutron
Sector
Lighting controls · Home improvement big-box
Scope
Dimming Experience Center · 1,750 displays

An aisle that turned curiosity into Smart Home self-selection.

The brief

The leader in lighting control devices, Lutron's new Dimming Experience Center had to engage shoppers with approachable interactivity, guide self-selection, and drive interest in premium Smart Home products — all inside a big-box aisle.

The make

Subtly curved architecture and prominent (changeable) lighted graphics captured shopper curiosity; the interactive UX encouraged engagement. Feature-benefit tags at each control guided product selection, and expanded messaging articulated Smart Home attributes. A hybrid US/import production approach kept the project on budget — and sales performance exceeded projections, delivering exceptional ROI.

24K

Controls wired & installed

1,750

Displays deployed

5 yrs

Life expectancy

14 wks

Production time